Submit a ticket and we'll get back to you as quickly as we can.
Support > API > Unexpected results > A data file hasn’t been included in the dataset or the report
A data file hasn’t been included in the dataset or the report
Common reasons why Gooroo Planner might fail to include a data file are:
1) There is a typo in a field name in the first row (e.g. “FutActive” or “Fut Activ” instead of “FutActiv”).
2) There are empty rows or columns at the end of the data. You can check by opening the CSV file in a plain text editor (e.g. Notepad) and looking for spare commas at the ends of each row or at the end of the file. These superfluous rows or columns usually arise because the file has been opened in a spreadsheet, some side calculations done, and then saved as a CSV file. To fix the problem, open the file in a spreadsheet, delete the entire rows or columns that are blank, and then save as CSV.Return