These buttons use cookies: Learn More

Knowledgebase

Can't find your answer below?
Submit a ticket and we'll get back to you as quickly as we can.
Submit a ticket
Report tables are not refreshing in Internet Explorer 8

Some users of IE8 occasionally have trouble with tables not refreshing in Gooroo Planner. For instance, you may have updated a dataset or run a new report, but you still see the old one on the screen. We think this may be caused by a setting in your IE8 browser.

If you are able, go to Start… Control Panel… Internet Options… Temporary Internet Files… Settings…. If you change the setting to “Every time I visit the webpage” then IE8 will always make sure your screen is up to date. You may need your IT people to do this for you.

More information here:
http://www.bleepingcomputer.com/tutorials/manage-temporary-internet-files/

This issue may be specific to IE8, because under its automatic setting it doesn’t check for refreshed page versions as often as other versions of IE. Details for the technically-expert here:
http://blogs.msdn.com/b/wndp/archive/2009/07/06/why-didn-t-my-cached-content-revalidate-to-the-web-server-ie8-edition.aspx

Return